Frequently Asked Questions
You can find answer about HALOONG CNC woodworking machinery, such as CNC routers, automatic tool change machining centers, drilling machines, How to buying and shipping? How to use and troubleshoot?
HALOONG is a professional CNC woodworking machinery manufacturer from China with more than 40 years of history and more than 20 years of CNC special R&D and production experience. We can provide high-quality CNC machines, and we also provide professional consulting and after-sales services. Check this page to find out more reasons why you can choose us.
Of course, HALOONG CNC ( Haloong Machine Tools Manufacturer Co., Ltd. ) is a legally registered entity in China,we have two factories, they produce different types of CNC machines, with a total area of 50,000 square meters, and we have professional engineers and machinery equipment, the annual output of each type of equipment can reach 5,500 units.
Yes, we welcome friends from all over the world to visit our factory. Every year, we receive many customers who want to buy our products to visit our factory. This is the most direct way to make you believe in HALOONG CNC. If you want to visit HALOONG CNC woodworking machinery factory, please contact us through all the contact information on this page. We will customize the itinerary for you so that you can enjoy this trip.
Yes, we have all the certificates required to operate in China, as well as import and export certificates specifically for serving foreign customers. At the same time, our company has a number of invention patents, has passed the ISO9001 quality management system certification, and many products have passed the EU CE certification.
You can find detailed information on this page.
In most cases, we will manufacture our CNC machines to standard designs, but you can also request custom or OEM services to meet your exact business needs.
• Table size can be customized as per material size.
• Logo and colors can be personalized according to your needs.
• Spindle power and brand can be customized according to your requirements.
• Special CNC machine configurations can be designed according to customer needs.
• Step 1. Consultation: We will understand your requirements and recommend the most suitable CNC machine to you.
• Step 2. Quotation: We will provide you with a detailed quotation with the best quality and price based on the machine we inquired about.
• Step 3. Process Evaluation: Both parties carefully evaluate and discuss all details of the order to eliminate any misunderstandings.
• Step 4. Place the order: If you have no questions, we will send you PI (Proforma Invoice), then we will sign the sales contract.
• Step 5. Production: We will arrange production immediately after receiving your signed sales contract and deposit. During the production process, we will update and inform buyers about the latest news about the production.
• Step 6: Inspection: The entire production process will be subject to regular inspections and strict quality control. The entire machine will be tested to ensure that it can function properly before leaving the factory.
• Step 7. Shipping: After buyer’s confirmation, we will arrange shipment according to the terms of the contract.
• Step 8. Customs Clearance: We will provide and deliver all necessary shipping documents to the buyer and ensure smooth customs clearance.
• Step 9. Support and Service: We will provide professional technical support and customer service via phone, email, Skype, online live chat, WhatsApp 24/7.
Submit your requirements through the [Online Inquiry] or all contact methods on the [Contact Us] page of the website, indicating the machine type, processing material, daily output, etc. We will provide a detailed quotation as soon as possible.
Payment methods include T/T or L/C. If customers are concerned about fund security, we also support cash on delivery through the cross-border e-commerce platform Alibaba.
The specific time depends on the type of machine you purchase and whether OEM customization is required.
• For standard specification three axis machine, it usually takes 7-15 days.
• For standard specification 4 axis machine, it usually takes 20-30 days.
• For CNC drilling machine, it usually takes 7-15 days.
• For PUR glue edge banding machine, it usually takes 7-10 days.
• For lifts, it usually takes 7-10 days.
• For 5-axis machines, OEM or non-standard models, it usually takes 60 days.
Our pre-sales experts will push the production progress for you.
HALOONG provides three main modes of transportation: sea transportation, air transportation, and rail transportation. Among them, sea transportation is the most popular choice among customers. The specific mode of transportation can be negotiated and determined based on the specific requirements of both parties.Transportation usually takes 7 to 30 days, but the transportation distance and mode of transportation will affect the delivery time, so it should be decided based on the specific situation.
HALOONG provides one-year warranty and lifetime online support for all CNC machines. After the warranty period, you can also purchase our annual maintenance service.
Yes, HALOONG produces many kinds of CNC machines. You can choose according to the type of materials and product technology you want to process. You can find more information here. If you are not sure about your choice, the best way is to contact our CNC experts, who will provide the most suitable solution to ensure that you buy the machine you want.
Stepper motors use open-loop control and are lower in cost. They suit production where high precision and minimal load changes are needed.Servo motors use closed-loop control, offering higher accuracy and faster response. They perform well under heavy loads and at high speeds.Consider your production needs and budget. For limited budgets and simple panel cutting, stepper motors are economical. For higher accuracy, efficiency, and complex work, servo motors are better.
HALOONG uses different motors based on the CNC equipment series. We often offer upgrades from stepper to servo motors. Our sales team can advise on the best choice for your scale, product type, and budget.
Ball screws offer exceptional precision and minimal friction. They are ideal for short, precise movements like the Z-axis.Rack and pinion drives are better for long strokes. They provide higher rigidity and load capacity, with no theoretical limit on travel length.
HALOONG typically uses high-precision rack and pinion systems on long axes (X and Y). We optimize the gear meshing for overall performance. For more precise short-axis movement, some high-end models use ball screws. HALOONG selects the best drive method based on each axis and the equipment’s performance goals.
In large-scale cutting machines (X/Y axis), rack and pinion are used to ensure speed and travel, and ball screw is used on the Z axis to improve engraving accuracy.
Choosing the right spindle motor is key for efficient, high-quality machining. Consider the material type and thickness you plan to process.Harder materials or deeper cuts usually require a more powerful spindle motor.
HALOONG offers various power and types of spindle motors, including air-cooled and water-cooled options, from 3kW and up. Our team will recommend the best motor for your specific materials and process needs.
Economical type: 3-6kW (suitable for MDF engraving);
Industrial grade: 8-15kW (suitable for high-speed cutting or multi-layer board cutting).
Selecting the right CNC router size is crucial for production efficiency and product range. Consider your current needs, including panel size and type, and your future plans, like expansion or new product lines.If you mainly process small parts, a smaller machine might suffice. If you often cut standard-sized panels (e.g., 1220mm x 2440mm), a correspondingly sized or larger HALOONG router is better.
If your budget allows, choose a machine that meets your needs for the next few years. Avoid going too small to save initial costs, as this can limit future growth. Our sales engineers will assess your factory space, current production, and anticipated products to recommend the best CNC router model and size.
Small furniture factory: 1300×2500mm single station;
Large factory: 1300×2850mm double station + automatic loading and unloading.
For most users, complex G-code programming isn’t needed to operate a HALOONG CNC router. Modern systems have intuitive interfaces and powerful CAD/CAM software.You can easily design products in this software, which automatically converts designs into machine code.
HALOONG’s control system uses standard G-code. Basic G-code knowledge can help with advanced operations or troubleshooting. However, for routine tasks like panel cutting, you can work efficiently through the design software and control panel without deep G-code knowledge.
To fully use HALOONG CNC equipment, you generally need two main software types: design software (CAD) and machining programming software (CAM).CAD software is for creating product drawings and models.CAM software converts these drawings into machine code.HALOONG CNC equipment works with various mainstream CAD/CAM software, commonly used in furniture design. These cover simple 2D to complex 3D work and professional cabinet design.Select software based on your specific machining needs, your familiarity with it, and your budget.
Yes, if you use AutoCAD or other CAD software, you can import your DXF files directly into the CAM software compatible with HALOONG CNC equipment. This simplifies your workflow, especially for users with existing CAD drawings.
Several common methods exist for fixing materials on HALOONG CNC equipment, suitable for different part sizes, material types, and production goals.
• Vacuum Hold Down: Efficient for large panels, using a vacuum pump. HALOONG offers various systems. Ensure the material surface is flat and airtight.
• Mechanical Clamps: Use pressure plates, screws, etc., for various shapes and sizes.
• Fixture Systems: Custom solutions for specific products to improve efficiency and accuracy.
HALOONG’s equipment is flexible and supports all these methods. Choose and configure based on your needs.
The machining speed varies by HALOONG CNC equipment model. Specific parameters are in our manuals or on our website.Actual cutting speed (feed rate) isn’t fixed. Key factors include:
• Equipment Configuration: Spindle motor power, machine rigidity, and tool quality.
• Tool Type: Number of flutes, diameter, and sharpness.
• Cutting Parameters: Cutting depth, spindle speed, and feed rate.
• Machining Material: Hardness and density affect achievable speed. We can provide reference ranges for common materials.
HALOONG recommends consulting tool supplier parameters and carefully adjusting based on actual conditions for optimal speed and quality.
For frequent panel processing, especially mass production, a HALOONG vacuum hold down system is often a valuable investment.It significantly improves efficiency and final product quality.It secures panels, preventing movement during processing. It also helps achieve cleaner, smoother edges, especially with chipping-prone materials like melamine and acrylic.
HALOONG offers various vacuum hold down systems with different power levels and configurations, including various vacuum pumps and flexible suction zone divisions, to meet diverse production needs. Our team can recommend the most suitable system for you.
HALOONG prioritizes customer satisfaction and provides comprehensive technical support for all CNC equipment customers. Our professional team is ready to assist via various channels:
• Phone and Online Support: Contact our technical staff by phone or internet for assistance.
• Remote Assistance: We can remotely diagnose and resolve software or control system issues using advanced technology, quickly reducing downtime.
• On-site Service: If remote help isn’t enough, experienced technicians can visit your factory for maintenance and training (fees may apply; consult our after-sales department). We are committed to quick response and resolving your technical issues.
Yes, HALOONG values user learning and provides professional training on equipment operation and software usage for all CNC equipment customers. Our training is flexible and can be on-site at your factory or at HALOONG’s factory. We also offer remote training via online video conferencing.
The training covers basic equipment operation, safety, common troubleshooting, and software use. The duration depends on the equipment complexity and your learning pace, typically ranging from 1 to 3 days.
HALOONG provides a clear warranty period for each CNC equipment to protect your rights. The specific period varies by model; please refer to your purchase contract or consult our sales staff.During the warranty, for non-human-caused failures, we offer free repair or replacement according to the terms, ensuring smooth production. We are committed to reliable after-sales guarantee for every HALOONG customer. Our standard warranty period is typically one year.
HALOONG CNC equipment is known for its high machining accuracy. The specific accuracy depends on the model, drive system, and operational factors. Our high-end models often achieve very high repeatability and machining accuracy, meeting precision machining needs.
You can refer to the technical parameters of specific models or consult our sales team for more detailed accuracy information.
Of course, we will provide you with a full installation training service to help you use my equipment for production, of course, you can also try to follow this very detailed beginner's guide to complete your first project.
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