Consulting & After-sales Services
For CNC Woodworking Machinery
Service and product quality are equally important, we provide professional pre-sales consultation and after-sales technical services, so that you can focus more on producing products and expanding your business.
We want you to get
Best Choice
We will use our expertise and combine your requirements to recommend the most suitable CNC machine for you.
Best Productivity
Prompt and complete after-sales service can reduce downtime and maintain long-term stable operation.
Best Balance
Whether it is pre-sales or after-sales, we will find the best balance between time and money for you, allowing you to focus more on your business.
Pre-Sales Services
Consult
Professional CNC woodworking machine engineers provide equipment selection suggestions based on budget, processing material type and output requirements.
Proof of Concept
Free plant planning sketch design and production calculation, including video demonstration of equipment workflow and general production analysis report.
Sample Production
Use materials provided by customers to conduct production demonstrations and sample production, and the production process can be watched via video link.
Flexible Trade
Bilingual standard contract, FOB/CIF options, and assistance in providing export documents (commercial invoice, packing list, certificate of origin).
Order Tracking
Liaise with production to send weekly production updates including assembly photos, pre-shipment video confirmation and recommended ocean/rail transport logistics channels.
After-Sales Services
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Technical Training
We provide full-stage training from novice safety operation to expert-level programming, equipped with multi-language video teaching materials and 7×12 hours online Q&A, supporting on-site or remote learning.
Programming Support
One-on-one remote guidance of mainstream CNC software, sharing of typical workpiece template libraries and parameter optimization help customers quickly master complex machining programming techniques.
Fast Fault Response
24-hour remote video diagnosis combined with a quick reference manual for common fault codes guides customers to complete self-troubleshooting and parts replacement for common problems.
Preventive Maintenance
Regularly push maintenance plans based on product operating time, including maintenance guides and inspection checklists to reduce the risk of unexpected downtime.
Production Efficiency Optimization
Provide a database of processing parameters for different materials, processing time compression solutions and capacity expansion suggestions to help customers improve the comprehensive utilization rate of equipment.
