Shipping Policy - HALOONG Machine Tools Manufaturer Co.,Ltd (Zhengzhou)

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Shipping Policy

HALOONG Machine Tools Manufacturing Co., Ltd. (Zhengzhou)
Last Updated:3/1 2025

​1. Order Processing & Delivery Timeline

​1.1 Order Confirmation

  • ​Step 1: After placing an order, you will receive an automated confirmation email.
  • ​Step 2: Our sales team will contact you within ​1 business day via email or phone to:
    • Verify order details (model, specifications, customization).
    • Confirm delivery address and preferred shipping method.
    • Provide a ​Preliminary Delivery Date.

​1.2 Processing Time

  • ​Standard Orders (In-stock machines):
    Processed within ​1-2 business days.
  • ​Customized Orders:
    • Requires ​7-15 business days for design and manufacturing.
    • Regular updates sent via email, including CAD drawings and production photos.
  • ​Urgent Orders:
    Expedited processing available upon request (additional fees may apply).

​2. Shipping Methods & Logistics

​2.1 Global Shipping Options

​Method​Coverage​Estimated Time​Best For
​Sea FreightWorldwide20-45 daysHeavy machines (e.g., 3-ton CNC routers).
​Air FreightWorldwide5-10 daysMedium-sized machines (e.g., desktop CNC mills).
​Express Courier220+ countries3-7 daysSpare parts, accessories (e.g., spindle motors).
​Door-to-Door DeliverySelected regionsVaries by carrierFull logistics support (port-to-door customs clearance).

​2.2 Packaging Standards

  • ​Industrial-Grade Protection:
    • Machines: Encased in ​fumigation-free wooden crates with anti-vibration foam and moisture-proof sealing.
    • Parts: Double-layer carton boxes with shock-absorbent filler.
  • ​Customs Documentation:
    • Commercial invoice, packing list, and HS codes (Harmonized System) included in all shipments.

​3. Shipping Costs & Responsibilities

​3.1 Freight Calculation

  • ​Quotation Process:
    Submit your request with ​product dimensions, weight, and destination to [aiwoodcnc@gmail.com] for a real-time quote.
  • ​Cost Variables:
    • Dimensional weight (L x W x H).
    • Fuel surcharges, peak season fees (e.g., Q4 holidays).
    • Remote area surcharges (if applicable).

​3.2 Customer Responsibilities

  • ​Mandatory:
    • Pay all ​customs duties, VAT, and import taxes at the destination country.
    • Provide accurate importer tax ID or EORI number.
  • ​Recommended:
    • Purchase third-party cargo insurance for high-value shipments.

​3.3 Cost Adjustments

  • ​Price Revisions:
    HALOONG reserves the right to adjust shipping charges if:
    • Actual package dimensions exceed initial estimates.
    • Carrier rates increase due to ​force majeure (e.g., war, port strikes).
  • ​Transparency:
    Revised quotes will be sent for customer approval before shipment.

​4. Shipment Tracking & Support

​4.1 Real-Time Tracking

  • ​Tracking Number: Sent via email once the shipment leaves our factory.
  • ​Monitoring Tools:
    • Track via carrier platforms (e.g., DHL, FedEx, Maersk).
    • Access shipment milestones (e.g., “Departed Shanghai Port”).

​4.2 Proactive Notifications

  • ​Delay Alerts:
    If delays occur due to ​uncontrollable factors (e.g., typhoons, customs inspections), we will:
    1. Notify you within 24 hours.
    2. Provide a revised ETA and contingency plans.

​5. Damaged or Incorrect Shipments

​5.1 Damage Claims

  • ​Immediate Action Required:
    • Inspect packaging upon delivery.
    • ​Report damage within 24 hours by emailing [aiwoodcnc@gmail.com] with:
      • Photos of damaged items and packaging.
      • Carrier’s delivery note with damage remarks.
  • ​Resolution:
    • HALOONG will file a claim with the carrier and arrange replacements within ​7 business days.

​5.2 Returns & Exchanges

  • ​HALOONG’s Fault (e.g., wrong model, manufacturing defects):
    • Free return shipping + full refund or replacement.
  • ​Customer’s Request (e.g., order cancellation, wrong specifications):
    • Return shipping costs borne by the customer.
    • 15% restocking fee applies for unopened crates.

​6. Force Majeure & Liability

​6.1 Uncontrollable Events

HALOONG is not liable for delays or damages caused by:

  • ​Natural disasters: Typhoons, earthquakes, floods.
  • ​Political factors: Trade embargoes, port closures.
  • ​Logistics disruptions: Carrier bankruptcy, labor strikes.

​6.2 Mitigation Measures

  • We will:
    • Prioritize rerouting shipments through alternative ports.
    • Negotiate with carriers for partial refunds on delayed orders.

​7. Contact Information

Global Logistics Team

  • ​Email: aiwoodcnc@gmail.com
  • ​Tel: +86 15038235155 (24/7 hotline for urgent issues)
  • ​Address:
    No.261, Hongsong Road,National Hi-Tech Industrial Development Zone,Zhengzhou, Henan Province, China

You can also find more of our contact information here. Contact Us.

Note: This policy supersedes all prior versions. Terms may be updated to reflect changes in international trade regulations.